Is the Better Business Bureau calling you? Do you want to know why? Don’t worry, you don’t need to be concerned. Here is a detailed guide on “Why the Better Business Bureau is Calling and What to Do“ So, let’s get started.
In today’s world of intense competition, businesses get hooked on companies that help them size up their performance and boost their trustworthiness in the eyes of customers.
These companies serve as intermediaries between businesses and customers, Better Business Bureau is one of them.
BBB is a non-profit organization that promotes marketplace trust, provides solutions to customer’s complaints, and grades the performance of companies.
Here, we delve into discovering the truth about the calling practice of Better Business Bureau. The preferred modes of communication used by BBB are in written forms like emails, letters, and online notifications.
However, there are very rare chances of any situation occurring where anyone can get a phone call from BBB.
▶ Possible Reasons for Phone Calls
◈ Customer’s Complaint: You might receive a phone call if a customer complaint has been filed against your business. The reason behind filing a complaint can be poor customer service or any unpleasant purchasing experience that BBB wants to address and resolve.
◈ Information Update: All the information shared by BBB to accredited businesses is in written ways like emails, notifications or letters. However, there might be an important periodic update that shouldn’t be missed by the business, hence the call can be a reminder call about that information.
◈ Fraud or Scam: Scammers use the name of BBB to take important information about businesses for performing fraudulent activities that may harm the business. One needs to be careful about the scammers and verify their identity before sharing any information.
◈ Invitation Call: BBB keeps on conducting workshops and seminars to create awareness among businesses and guide them to improve their operations and performance.
◈ Any Issue that Needs Attention: Any critical issue may occur when the business needs to be called through the phone, demanding a quick response. The problem might be a result of external factors that are not in control.
▶ What Action Should Be Taken
The first step to be taken is to verify that the person calling is a Better Business Bureau representative and not a scammer, by asking for information like the caller’s identity, extension and the reason for calling.
Their official contact channel can be followed to verify the authenticity of the call. Think about any complaint made by your side and confirm that the call is about that problem.
Once the identity is verified, provide all the correct required information to the representative. Respond to the call by instantly working on resolving the issue.
▶ Conclusion
Though it is a rare case to receive a call from the Better Business Bureau, it is not impossible and it does not always mean that you are in trouble.
There might be different reasons behind the call such as a complaint from the consumer’s side or the occurrence of a critical issue that needs quick action and rectification.
The call can be an invitation call for a workshop or seminar and it can be a periodic reminder call for an important update.
Scammers also use BBB’s identity to gather important information about business hence the identity of the caller must be verified through BBB’s official contact source.
Moreover, upon receiving a call, prompt action should be taken according to the requirement of the situation to make circumstances smooth. This call should be taken as an opportunity to get guidance from BBB so that the productivity of the business can be enhanced.
▶ Frequently Asked Questions.
Q1: Can a consumer request BBB to make a call to the business?
Yes! Phone calls are made by consumers to directly communicate and approach the business in case of an urgent situation.
Q2: Does BBB ensure the privacy of shared information on a phone call?
Of course! BBB ensures the confidentiality of any information shared on a phone call following its strict privacy policy.
Q3: Does BBB call for accreditation of businesses on the phone?
No! BBB does not make accreditation of businesses on phone calls, rather this process is done through proper written communication.
Q4: Can scammers make calls to BBB-accredited businesses?
Scammers may use BBB’s identity to take confidential information about businesses and then use it for fraudulent activities.
