In this guide, I will explain BBB. Why and how to check the reputation of a Company Reputation on Better Business Bureau.
Moreover, you will read frequently asked questions to comprehensively understand the process of checking Company Reputation with the Better Business Bureau in 2024.
► What is Better Business Bureau (BBB)?
The Better Business Bureau (BBB) is a non-public corporation that provides information about businesses and charities. Moreover, it also helps consumers resolve their complaints with firms.
The BBB grades businesses on F to A+ scales based on the decided Key Performance Indicators (KPI). The BBB has paid and non-paid annual membership options for businesses to categorize them between accredited and non-accredited.
The Better Business Bureau (BBB) has a vision to be “an ethical marketplace where buyers and sellers trust each other.”
► Why check the reputation of a company on the BBB?
Inquiring about a company’s reputation on the Better Business Bureau (BBB) can give you confidence and reliability about its services and products. The customer reviews, complaint archives, and grading from A+ to F can give you a blueprint of the company’s performance over time.
Selecting a BBB-accredited business can significantly minimize the chances of potential losses of your precious money while shopping.
Moreover, the complaint resolution support of BBB will help you as an after-sale service.
► Step by Step guide to check company reputation on BBB
Here is the step-by-step guide to check the reputation of a company with the BBB in 2024:
➜ Step 1: Open the BBB website
In the first step, open the website of the Better Business Bureau (BBB) by clicking the below link: https://www.bbb.org/
➜ Step 2: Look for the Find Search Box
Next, you will see a “Find Search Box” on the top of the first page of the BBB website. This blue-colored “Find Search Box” will have two white-colored search bar sections.
One section has the title “Find” with business and category options. The other search bar section will have the title “Near” with options: Cordelia, CA, and Location.
You will see a dark yellow “Search” button at the end of the box.
➜ Step 3: Filling in the relevant information in the Find Search Box
Now, fill in the required information in these two sections. In the “Find” search bar, enter the business or charity name you want to search. You can also type the business category (If not know the business name).
In the “Near” search bar, put the adjacent location of your required business or charity (Select the country of origin in the given menu).
➜ Step 4: Click the Search button
After entering the needed information, click the dark yellow “Search” button.
Note:
◈ Please cross-check the given information before clicking the search button.
◈ Providing wrong information will never give you the required results.
➜ Step 5: Choose Business Accreditation category
Next, you will see two options in a box:
◈ BBB Accredited Businesses Only
◈ All Businesses (Accredited and Non-Accredited)
Choose your required category and Click the blue colored “Continue” button.
➜ Step 6: See the results
Now. You will see a list of accredited and non-accredited businesses (According to your instructions). Click on your desired business name in the list and get information about their reputation in the profile.
➜ Step 8: Check the BBB rating to know the business reputation
After opening the business profile in the given list, you can check the rating on the extreme right side of the profile. There will be a Logo of Better Business Bureau (BBB) and the following information about the rating:
◈ Rating grade: A+ (Example)
◈ Accredited since: 10/31/2028 (Example)
◈ Years in business: 21 (Example)
► Conclusion
You have read the complete process to check the reputation of a company on the Better Business Bureau (BBB). Now, you can make informed decisions before buying a service or product.
Apply the information given in this blog and wisely spend your hard-earned money.
► Frequently Asked Questions (FAQs)
Q1: Is there any fee to use BBB service as a consumer?
No, you do not have to pay any fee to use BBB service as a consumer. However, accredited businesses have to pay an annual membership fee.
Q2: How can I use BBB service outside of the USA?
Primarily, the BBB operates only in the United States and Canada. Therefore, you can use its alternative agencies outside the USA. The European Consumer (ECC) and the Office of Fair Trading (Australia) are some examples.
Q3: How can I check the accreditation status of a business?
You can check the accreditation status of a business by opening its BBB profile. It will tell the rating and other accreditation details.
Q4: Can a customer outside of the United States file a complaint against a US-based company in BBB?
Yes. You can file a complaint from outside the USA through BBB against a USA-Based firm. The BBB team will support you in the complaint communication and its resolution.
Q5: Can BBB provide information about international business?
Fundamentally, the BBB works only in the United States and Canada. However, it can provide information about the international businesses in these areas.
